Ping Zhang, School of Information Studies, Syracuse University, firstname.lastname@example.org
Andrew Dillon, Information School, The University of Texas at Austin, email@example.com
The papers in this special issue are expansions of the best papers from the HCI Studies in MIS minitrack at the 8th Americas Conference on Information Systems, held in Dallas, TX August 2002 (AMCIS'02). This minitrack is the first one organized by SIGHCI. It attracted 27 submissions, among which 18 were accepted for presentation at the conference. Eleven of the 18 articles were in high quality and thus were invited for expansion and possible inclusion in the IJHCS special issue. Authors of ten papers responded. Each of the ten expansions went through a rigorous review process with three reviewers. Based on the review results and guest editors' evaluation, six papers were conditionally accepted. After another round of revisions and guest editors' evaluation, five were finally accepted for this special issue. The issue is expected to be published in Fall 2003.
Ping Zhang, Syracuse University
Andrew Dillon, The University of Texas at Austin
In an age of disciplinary shift and calls for greater cross-disciplinary interaction among various disciplines, it is timely to consider how related are those research areas that take the human use of computers as their basic area of concern. It is clear that research into the human response to technology has taken many forms and been given many names over the last few decades: human factors, information design, human-computer interaction, ergonomics, management information systems, information management, computer-supported collaborative work etc. Unfortunately, it is also too apparent from the literature on these topics that many of the key researchers and thinkers in these areas have tended to address audiences who identify with one rather than all of these areas. It may be that the issues involved are too wide for any one field to cover but it is also true that the exchange of ideas and the sharing of theoretical insights have been vexingly limited. Specifically, two largely independent literatures on humans and technology have emerged since the 1970s: Human-Computer Interaction (HCI) and Management Information Systems (MIS). Both have their own conferences, journals, professional societies and research agenda yet both have research agendas on very similar problems. This special issue of IJHCS is the result of an attempt to bring these two fields of practice closer together. It is the first of a continuous effort of the Special Interest Group on Human-Computer Interaction of the Association for Information Systems (AIS SIGHCI) to disseminate research results on human aspects in MIS to other related fields.
Terry Ryan, Claremont Graduate University
Richard H.G. Field, University of Alberta
Lorne Olfman, Claremont Graduate University
We examined the home pages of the 50 U.S. states over the years 1997 to 2002 to discover the dimensions underlying people's perceptions of state government home pages, to observe how those dimensions have changed over the years, to identify different types of state home pages, and to see how these types have changed. We found that three primary dimensions explain the variation in perceptions of home pages. These are the layout of the page, its navigation support, and its information density. Over the years, variation in navigation support declined and variation in information density increased. We discovered that four types of state government home page have existed continuously from 1997 to 2001. These are the 'Long List of Text Links', the 'Simple Rectangle', the 'Short L', and the 'High Density/Long L'. To this taxonomy, two other page types can be added: the 'Portal' page and the 'Boxes' page. The taxonomy we have identified allows for a better understanding of the design of U.S. state home pages, and may generalize to other categories of home pages.
Mun Y. Yi, University of South Carolina
Yujong Hwang, University of South Carolina
With the growing reliance on computerized systems and increasing rapidity of the introduction of new technologies, user acceptance of technology continues to be an important issue. Drawing upon recent findings in information systems, human computer interaction, and social psychology, the present research extends the Technology Acceptance Model (TAM) by incorporating the motivation variables of self-efficacy, enjoyment, and learning goal orientation in order to predict the use of Web-based information systems. One hundred nine subjects participated in the study, which was conducted in a field setting with the Blackboard system, a Web-based class management system. A survey was administered after a two-week trial period and the actual use of the system was recorded by the Blackboard system over eight weeks. The results largely support the proposed model, highlighting the important roles of self-efficacy, enjoyment, and learning goal orientation in determining the actual use of the system. Practical implications of the results are provided.
Mauricio S. Featherman, Washington State University
Paul A. Pavlou, University of Southern California
Internet-delivered e-services are increasingly being made available to consumers; however, little is known about how consumers evaluate them for potential adoption. Past Technology Adoption Research has focused primarily on the positive utility gains attributable to system adoption. This research extends that approach to include measures of negative utility (potential losses) attributable to e-service adoption. Drawing from Perceived Risk Theory, specific risk facets were operationalized, integrated, and empirically tested within the Technology Acceptance Model resulting in a proposed e-services adoption model. Results indicated that e-services adoption is adversely affected primarily by performance-based risk perceptions, and perceived ease of use of the e-service reduced these risk concerns. Implications of integrating perceived risk into the proposed e-services adoption model are discussed.
Christina Finneran, Syracuse University
Ping Zhang, Syracuse University
Flow theory has been applied to computer-mediated environments to study positive user experiences such as increased exploratory behavior, communication, learning, positive affect, and computer use. However, a review of the existing flow studies in computer-mediated environments in Psychology, Consumer Behavior, Communications, Human-Computer Interaction, and Management Information Systems shows ambiguities in the conceptualization of flow constructs and inconsistency in the flow models. It thus raises the question of whether the direct adoption of traditional flow theory is appropriate without a careful re-conceptualization to consider the uniqueness of the computer-mediated environments. This paper focuses on flow antecedents and identifies the importance of separating the task from the artifact within a computer-mediated environment. It proposes a component-based model that consists of person (P), artifact (A), and task (T), as well as the interactions of these components. The model, named the PAT model, is developed by understanding the original flow theory, reviewing existing empirical flow studies within computer-mediated environments, and analyzing the characteristics of computer-mediated environments. A set of propositions is constructed to demonstrate the predictive power of the model.
Susy S. Chan, DePaul University
Rosalee Wolfe, DePaul University
Xiaowen Fang, DePaul University
Human-Computer Interaction (HCI) is an important knowledge component for graduate Management Information Systems (MIS) and E-Commerce (EC) programs. HCI topics, such as user-centered design and usability testing, have begun to receive increasing attention in MIS/EC curricula because of their importance in the development of Web-based solutions. This paper discusses issues and approaches for integrating HCI topics into masters level MIS/EC programs. Research on HCI topics related to MIS provides a theoretical foundation for student learning. By bridging research with these curricula, researchers are challenged to examine how HCI approaches can improve user acceptance of new systems. A case study illustrates how HCI topics can be taught as a stand-alone course or incorporated in existing MIS/EC courses. Drawing from the case study, the paper also addresses pedagogical challenges regarding student skill sets, learning outcomes, innovative pedagogies, tools and technology, and HCI issues for advanced IS/EC topics.
We want to express our sincere appreciation to the eighteen reviewers who played a vital role in the process. These reviewers are: Guru Ashu, Susy Chan, Subhasish Dasgupta, Xiaowen Fang, Mauricio Featherman, Richard Field, Jane Gravill, Jeff Hsu, Yujong Hwang, Xiao Li, Shin-jeng Lin, Nancy Lightner, Barbara Marcolin, Lorne Olfman, Terry Ryan, Rosalee Wolfe, Mun Yin, and Wenli Zhu.