Journal of Management Information Systems Special Section on HCI Research in MIS
Winter 2005-2006, Vol. 22, No. 3
Ping Zhang, Syracuse University
Fiona Fui-Hoon Nah, University of Nebraska, Lincoln
Izak Benbasat, University of British Columbia
Human-Computer Interaction or Human Factors studies in MIS are concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts (Zhang et al. 2002). Although HCI studies in MIS share common interests and concerns with HCI studies in other disciplines such as Computer Science, Psychology, and Ergonomics (Zhang et al. 2003), HCI studies in MIS are also distinctive in its own ways. An MIS researcher's perspective affords emphasis and special importance to managerial and organizational contexts by focusing on analysis of tasks and outcomes at a level that is relevant to organizational performance and effectiveness. The two main distinctive features of MIS when compared to other 'homes' of HCI are its business application and management orientations (Nah et al. 2005; Zhang et al. 2004).
MIS-oriented HCI issues have been addressed since the earliest studies in the MIS discipline. Culnan (1986) identified nine factors or subfields in early MIS publications (1972-1982). Of these nine, three are related to issues in humans interacting with computers. In a second study of a later period of MIS publications (1980-1985), Culnan (1987) found the MIS field to be composed of five areas of study, one of which, individual (micro) approaches to MIS design and use, is closely related to human-computer interaction. After surveying 50 years of MIS publications in the Management Science journal, Banker and Kauffman (Banker et al. 2004) identified HCI as one of five main research streams in MIS and predicted that interest in HCI research will resurge.
The prediction of the resurge has already taken place. MIS scholars' interest in HCI has greatly increased in recent years and HCI has been gaining importance in the MIS discipline. For example, a large number of MIS scholars have self-reported their research interests in HCI-related issues and in teaching HCI-related topics (Zhang et al. 2002). HCI courses are also offered in many MIS programs (Carey et al. 2004; Chan et al. 2003; Kutzschan et al. 2005). HCI is recognized as an important topic in the most recent model curriculum for Masters in Information Systems majors (Gorgone et al. 2005). Both the total numbers and percentages of HCI studies published in primary MIS journals have increased over the recent years (Zhang et al. 2005). There are two forthcoming volumes on HCI research in MIS (Galletta et al. 2006; Zhang et al. 2006) that are part of the Advances in Management Information Systems series. Major MIS conferences, such as International Conference on Information Systems (ICIS), Hawaii International Conference on Systems Science (HICSS), Americas Conferences on Information Systems (AMCIS), Pacific Asia Conferences on Information Systems (PACIS), and European Conferences on Information Systems (ECIS), have been paying attention to HCI studies over many years. Most of them have started to set up specifically-designated HCI tracks (ICIS started this in 2004, AMCIS in 2002, PACIS in 2005, and ECIS in 2006.) There is a workshop devoted to HCI research in the MIS discipline that started in 2002 - the pre-ICIS Annual Workshop on HCI Research in MIS. Finally, an official organization of HCI in MIS, the AIS Special Interest Group on HCI (SIGHCI), was established in 2001 to promote and support HCI research, teaching and practice in MIS (Zhang 2004).
This JMIS special section becomes the 5th journal special issue that are sponsored by AIS SIGHCI.
Manuscript Selection Process for Special Section
The papers for this special section are the expanded versions of the best papers from the 2nd Pre-ICIS Workshop on HCI Research in MIS, held in December 2003 in Seattle, Washington. A total of 42 papers were submitted to the workshop of which 17 were accepted for presentations. Nine of the 17 papers were selected for consideration in this special section. The authors of these nine papers expanded their manuscripts based on feedback from the workshop reviews and comments from the participants, and enhanced the theoretical, conceptual and empirical content of their papers. Each of the resulting manuscripts was then reviewed by one original reviewer from the workshop and two or three new reviewers. After three rounds of rigorous peer review and editorial feedback from the special section guest editors, four papers were accepted for this special section of JMIS.
Papers in the Special Section
This special section contains one introduction and four papers that illustrate some of the many interesting current HCI issues and concerns within the MIS discipline. The papers evolve around the theme of decision making in IT use and adoption. The first three papers examine interface issues and their impact on decision making and problem solving. The last paper examines the impact of task type on decision making relating to adoption of mobile technology for commerce.
Involvement and Decision-Making Performance with a Decision Aid: The Influence of Social Multimedia, Gender, and Playfulness
Traci Hess, Mark Fuller, and John Mathew
The study explored how multimedia vividness and the use of computer-based social cues can influence involvement with technology and decision-making outcomes by taking into account two individual differences, gender and computer playfulness. Findings indicate that personality similarity between the user and the decision aid as well as computer playfulness result in increased involvement with the decision aid. In addition, women reported higher levels of involvement with the decision aid. Increased levels of multimedia vividness are found to have a contradictory effect, with animation actually reducing involvement with the decision aid.
How Presentation Flaws Affect Perceived Site Quality, Trust, and Intentions to Purchase from an On-Line Store
Andrea Everard and Dennis Galletta
This paper studied the impact of three types of presentation flaws (errors, poor style, and incompleteness) on users' perceived quality and trust of e-commerce web sites as well as their intentions to purchase from the sites. The highest perceived quality was reported for web sites without flaws and a pattern of diminishing returns was observed with each subsequent flaw perceived. The findings indicate that errors, poor style, and incompleteness influence perceived quality via the perception of these flaws, and perceived quality influences trust which in turn affects purchase intentions. Because it is the perception of flaws on web sites rather than the actual presence of flaws that affects users' quality assessments, it is important for web stores to pay attention to how the features of web sites are perceived b y consumers. The findings indicate that presentation flaws influence perceived quality via an individual's perception of them, which may be highly subjective, for example, in the case of poor style. Perceived quality influences trust, which in turn affects purchase intentions.
Investigating Coherence and Multimedia Effects of a Technology-Mediated Collaborative Environment
Andrew Gemino, Drew Parker, and Adrienne Olnick Kutzschan
In this paper, the Cognitive Theory of Multimedia Learning was applied to assess the coherence and multimedia design principles of a technology-mediated collaborative environment. The study examined the impact of the context relevance of graphics embedded into the background of a collaborative interface. The results indicate that including context relevant graphics can enhance knowledge acquisition, while including irrelevant graphical information neither adversely affects nor fosters acquisition. The results support the coherence and multimedia principles of the Cognitive Theory of Multimedia Learning in the technology-mediated collaborative environment.
Moderating Effects of Task Type on Wireless Technology Acceptance
Xiaowen Fang, Susy Chan, Jacek Brzezinski, and Shuang Xu
Despite the many IS studies on user acceptance of various technologies, few studies emphasize the role and impact of task types on user acceptance. The authors addressed just such an issue in their paper. Three task categories were identified in the wireless context: (1) general tasks that do not involve transactions and gaming; (2) gaming tasks; and (3) transactional tasks. A validated conceptual model for wireless technology adoption indicates that task type moderates the effects of four possible determinants: perceived usefulness, perceived ease of use, perceived playfulness, and perceived security. User intention to perform general tasks that do not involve transactions and gaming is influenced by perceived usefulness and perceived ease of use; user intention to play games is affected by perceived playfulness; and user intention to carry out transactions is influenced by perceived usefulness and perceived security. The study results have practical implications to designing wireless devices to better suit specific task types.
The guest editors thank the Editor-in-Chief, Vladimir Zwass, for his support in bringing this special section into fruition. We appreciate the cooperation of the authors who worked so diligently to produce their best work. We are indebted to the reviewers who helped to develop these manuscripts into their best form. The reviewers are Henri Barki, Dinesh Batra, Traci Carte, Ron Cenfetell, Patrick Chau, Jane Gravill, Zhenghui Jiang, Paul Lowry, Jiye Mao, Lorne Olfman, Judy Olson, Jonathan Palmer, Jeff Parson, Tom Roberts, Terry Shaft, Mark Silver, Diane Strong, James Teng, Peter Todd, Lai Lai Tung, Viswanath Venkatesh, Susan Wiedenbeck, Wei Zhang, and Ilze Zigurs.
Banker, R.D., and Kauffman, R.J. "The evolution of research on Information Systems: A fiftieth-year survey of the literature in management science," Management Science (50:3) 2004, pp 281-298.
Carey, J., Galletta, D., Kim, J., Te'eni, D., Wildermuth, B., and Zhang, P. "The Role of HCI in IS Curricula: A Call to Action," Communications of the AIS (13:23) 2004, pp 357-379.
Chan, S.S., Wolfe, R.J., and Fang, X. "Issues and strategies for integrating HCI in Masters level MIS and e-commerce programs," International Journal of Human-Computer Studies (59:4), 10 2003, pp 497-520.
Culnan, M.J. "The intellectual development of Management Information Systems, 1972-1982: A co-citation analysis," Management Science (32:2), February 1986, pp 156-172.
Culnan, M.J. "Mapping the Intellectual Structure of MIS 1980-1985: A Co-citation Analysis," MIS Quarterly (11:3) 1987, pp 341-353.
Galletta, D., and Zhang, P. (eds.) Human-Computer Interaction and Management Information Systems - Applications. M. E. Sharpe, Inc., Armonk, NY, 2006.
Gorgone, J.T., Gray, P., Stohr, E.A., Valacich, J.S., and Wigand, R.T. "MSIS 2006 Curriculum Review," Communications of the AIS (15) 2005, pp 544-554.
Kutzschan, A.O., and Webster, J. "HCI as MIS," in: Human-Computer Interaction and Management Information Systems: Foundations, P. Zhang and D. Galletta (eds.), M.E. Sharpe, 2005.
Nah, F.F.-H., Zhang, P., and McCoy, S. "Editorial Introduction: HCI in MIS," International Journal of Human-Computer Interaction (19:1) 2005, pp 3-6.
Zhang, P. "AIS SIGHCI Three-Year Report," in: AIS SIGHCI Newsletter (http://sigs.aisnet.org/sighci/), 2004, pp. 2-6.
Zhang, P., Benbasat, I., Carey, J., Davis, F., Galletta, D., and Strong, D. "Human-Computer Interaction Research in the MIS Discipline," Communications of the AIS (9:20) 2002, pp 334-355.
Zhang, P., and Dillon, A. "HCI and MIS: Shared concerns," International Journal of Human-Computer Studies (59:4), Oct. 2003, pp 397-402.
Zhang, P., and Galletta, D. (eds.) Human-Computer Interaction and Management Information Systems - Foundations. M. E. Sharpe, Inc., Armonk, NY, 2006.
Zhang, P., and Li, N. "The intellectual development of Human-Computer Interaction research in MIS: A survey of the MIS literature (1990-2002)," Journal of Association for Information Systems (6:11), November 2005, pp 227-292.
Zhang, P., Nah, F.F.-H., and Preece, J. "HCI Studies in MIS," Behaviour & Information Technology (23:3), May-June 2004, pp 147-151.