Human‐computer interaction (HCI) is an interdisciplinary area that has attracted researchers, educators, and practitioners from several disciplines. It essentially deals with the design, evaluation, adoption, and use of information technology, with a common focus on improved user performance and experience. New and exciting research opportunities are emerging, including issues and challenges concerning people’s interactions with various information technologies that can be examined from an organizational, managerial, psychological, social, or cultural perspective. This track welcomes papers that aim at advancing our understanding of human‐computer interaction at an individual, work group, organization, or society levels. Papers may use any type of research methods.
HCI Issues in Mobility
The proliferation of smartphones, tablets, and wireless networks has had a profound impact on consumption of information system based services. Companies have stepped up their efforts to support the nomadic behavior of their customers by offering applications and services through the mobile platform. Our understanding of HCI related issues in the context of smart devices and applications delivered through it is limited. Thus, the main goal of the mini-track is to initiate a knowledge base on comprehending the opportunities and challenges in the area of mobility from the perspective of HCI.
The mini-track is open to theoretical, experimental, survey-based, or field studies that offer interesting and novel theoretical and practical insights on HCI issues in mobility. The specific topics include, but are not limited to, the following:
1. User acceptance of mobile applications
2. Usability of mobile devices and mobile applications
3. Understanding user cognitions, beliefs, and attitudes in the mobile environment
4. Design issues related to mobile devices and applications
5. Understanding mobile services consumption behavior
6. Mobility and workplace productivity
7. Impacts of mobility on social interaction
8. Privacy and security in mobility
Negative Cognitions About Information Systems
There is an increasingly persistent dichotomy in the way that emerging Information Systems (IS)-enabled patterns for work and collaboration are affecting IS users. On the one hand, they enable vast improvements in processes and decisions. On the other, they lead to negative cognitions and outcomes such as stress, frustrations and information overload. There has been a recent surge of interest in negative cognitions associated with using IS related, for example, to technostress, intrusiveness and deceptiveness, credibility and deception, addiction to technology use, and distrust. These studies explore various facets of detrimental conditions that users of IS experience—conditions that, given the ubiquity of IS use, are potentially pervasive.
The objective of this mini-track is to develop theoretical insight and understanding on HCI topics and issues that address this “troubling” side of IS. Submissions addressing all aspects of this topic are welcome. We welcome conceptual, theoretical or empirical research papers. We particularly welcome papers that apply theories and perspectives from different disciplines (e.g., theories of stress from psychology, information overload and interruption from information science, and work-life balance from industrial management) to examine various aspects of this phenomenon.
Suggested topics include, but are not limited to, the following:
1. Implications for design of systems and interfaces regarding: Conceptualizations of troubling or negative interactions between IS and users, such as interruptions, information overload, constant connectivity to work-related information processing, addiction to IS use, and difficulties in learning how to use constantly changing technologies and applications.
2. Implications for design of systems and interfaces regarding: Outcomes from the above interactions such as stress, difficulty in concentrating, multitasking, user dissatisfaction, effects on productivity and performance, disruption of work-life balance, over-dependence on IS.
3. Any other HCI topics related to negative affective responses and the cause and effect relationships between cues embedded in system designs and/or methods that can mitigate or exacerbate those negative responses.
Computer-Mediated Communication (CMC)
Computer-Mediated Communication (CMC) systems enable individuals to communicate with each other via mediating technologies such as private corporate intranets and the Internet. Research in this area is broad and interdisciplinary, examining how human agents use new interactive technologies to perform both business processes and personal interactions. The phenomena of interest to researchers in this area may include but are not limited to: ICTs, virtual communication (such as Lowry, et al., 2009), online communities (such as Posey, et al., 2010), e-mail, network communication, instant messaging (such as Lowry, et al., 2011), group decision-making (such as Lowry, et al., 2010 and Zhang, et al., 2007), videoconferencing (such as O’Hara, Kjeldskov, & Paay, 2011), text messaging, hypertext, distance learning (such as Offir, Lev, & Bezalel, 2008), Internet forums, groups, and distribution lists, and design and analytical methodologies (such as Abbasi & Chen, 2008).
With never-ending technological advances to information and communication technologies, communication systems continue to evolve into new forms involving innovative media and applications. The impact of the organizational use of new technologies such as virtual and mixed reality, augmented environment, 3D web, adaptive and personalized interfaces, and new information visualization techniques deserves further research. Furthermore, employees are increasingly working together in virtual teams that span time zones, and large geographic and cultural differences. The increased commonality of virtual work teams presents both opportunities and challenges to productivity in organizations. Advancements are needed in the understanding of how new information technologies can be used to alleviate communication difficulties presented by geographic and temporal distances.
Given the novelty of many new technologies and their potential for transforming businesses, social communications, and education, the mini-track aims to advance the understanding of best theories and practices for developing, evaluating and using CMC tools and technologies. The minitrack welcomes case studies, experiments, and field studies, which topics include but are not limited to:
• User-centered experience of CMC
• Emerging CMC technologies, their adoption, use, evaluation, and effects
• New design genres examining the CMC used in political, economic, social, and legal contexts
• ICT tools and applications through which social relations are developed, maintained, and grown
• Examining the effects of new tools and technologies that support personal, interpersonal, group, community, and organizational communications
• Theoretical and conceptual frameworks concerning the design, use, and evaluation of innovative CMC tools and technologies
• Electronic communications create new concerns regarding information privacy, interpersonal and business related trust issues, self-disclosure concerns, and other confidentiality issues for employees, individuals and minorities (such as women, teens, GLB)
• Positivist, interpretive, and critical studies of the components, processes, and contexts of emerging and innovative CMC tools and technologies
• Electronic communication for effective teaching and learning
Design, Evaluation, and Implications of Social Networking Applications
Social networking applications, such as blogs, instant messaging, podcasts, social networking websites (e.g., Facebook), and virtual world (e.g., Second Life), have become increasingly popular over the past few years. Such applications usually include communication tools to support the capturing, storing and presentation of information/communications among the users, and interactive tools that facilitate interactions among the users. Using these tools, individuals can share information in the online setting and form social networks based on transactions, interest, or relationships. For example, social networking websites such as MySpace.com, Facebook.com and Linkedin.com allow their members to edit a profile page within the site, identify members with whom they share a connection, view the profiles and posts of other members, and send messages to other members. These features facilitate the formation of social networks. Overall, social networking applications are quickly transforming societies by creating a pervasive technical infrastructure that enables efficient development and sustention of social relationships. Social networking applications also have great implications for business. Applications that analyze and present the structure of online social networks provide invaluable knowledge for business to understand and utilize online social networks.
This mini-track aims to address all issues related to social networking applications from the technical, behavioral, or managerial perspectives. In this mini-track, we welcome research that designs and evaluates interface of social networking applications, examines the impact and implications of social networking applications to individuals, teams, and organizations, and proposes methodologies and techniques to identify and analyze social networks. A wide variety of research methodologies are welcome in this mini-track, including prototyping-based studies, analytical modeling approaches, experimental studies, and cases studies.
Example topics of interest include, but are not limited to, the following:
• Theory and design practice of social networking applications
• Methodologies and development techniques on social networking applications
• Usability of social networking applications
• Mobile applications for social networking
• Design features for supporting social network formation
• Design features for supporting social network analysis
• Evaluation of the effect of interface design on social network development
• Analysis of social networking patterns and trends
• Topologies of the social networks
• Visualization and presentation of social networks
• Trust and privacy issues in social networking applications
• The impact of social networking applications on e-Commerce
• Social networking applications in education
• Case studies on social networking applications
• Business implications of social networking applications
Trust in Information Systems
We welcome the submissions addressing all aspects of trust and distrust in information systems, credibility, deception, privacy violations, and the like. We welcome conceptual, theoretical or empirical research papers.
A user’s trust and distrust in information systems are important components in the interactive relationship between users and their systems. A user has to trust a technology before the technology is adopted and fully used. While there is a rich literature on interpersonal trust, trust in information systems has been under-researched and much of what we know about trust in IS contexts is derived from the interpersonal views promulgated through the organizational behavior research. Hence, the conceptualization of trust in information systems needs to be clarified and expanded to include not only the interpersonal view but also the intermediated views that arise from considerations of the source credibility paradigm from mass communications theory. In this way, the similarities and differences between interpersonal trust and trust in information systems will be better understood. Though concepts and theoretical frameworks from prior literature on interpersonal trust have investigated trust in information systems, the components of trust that are derived from combined source and media effects in the source effects paradigm can explain much of how users interact with and come to trust technology mediated sources in eCommerce, eBusiness and personal contexts. Designing more trustworthy technology requires well-informed research, and the expansion of our understanding of the concept of trust beyond the interpersonal context, for specific use in information systems. What we learn from applying new conceptualizations of the trust construct in information systems will also lead to better understanding of adoption and use of technology-mediated channels for business and personal purposes. From this, new contextual factors can be discerned which may have important moderating effects on key technology outcomes.
Suggested topics include, but are not limited to, the following:
• Conceptualization of trust and/or distrust in information systems that expands beyond the interpersonal view to include source effects models
• Processes of trust and/or distrust development in information systems
• Theories or empirical studies on the impact of user, task, technology, and contextual characteristics on trust/distrust in information systems
• Theories or empirical studies on the impact of trust in information systems on technology adoption, decision making, website revenue, and customer relationships
• Users’ trusting perceptions of information systems in electronic or mobile business/commerce
• Research on the formation and consequences of privacy concern or privacy violations caused by various information systems
• Conceptual, theories or empirical studies on the impact of credibility or deception in information systems on technology adoption, decision making, website revenue, and customer relationships
Interface Design, Evaluation and Impact
This mini-track is an outlet for human computer interaction papers that research interface design, evaluation, and impact. Authors are encouraged to submit new ways of considering HCI in light of emerging technologies and technology trends.
This mini-track supports a wide ranging set of research topics, methods, and perspectives. Possible topics include but are not limited to the following:
- Behavioral, cognitive, and motivational aspects of human/computer interaction
- User task analysis and modeling
- The analysis, design, development, evaluation, and use of information systems
- Guidelines and standards for interface and interaction design
- Novel interaction and interface designs for handheld mobile devices
- Interface issues in the development of radical interaction technologies
- User studies (including field tests) of interaction with mobile information systems
- Usabilityfor the Web and 3-D interface and interaction techniques
- HCI security (HCI-SEC) and privacy for interface design and interaction
- Design of trustworthy user interfaces
- Design of interfaces to increase trust and credibility
- Design of interfaces to decrease distrust, deception or privacy violations
- User interface design and evaluation of the Web for
- B2B, B2C, C2C E-Commerce or M-Commerce
- Government to Consumer or Business E-commerce
- Group collaboration
- Negotiation and auction
- Virtual World (e.g. Second Life)
- The impact of interface design or usability on the attitudes, behaviors, performance, perceptions, or productivity of individuals, organizations, and society
- HCI issues related to the elderly, the disabled, and other special needs populations
- Design and analysis of wearable, pervasive, or ubiquitous systems and computing
- Issues in teaching and designing HCI courses or programs
- Human factors issues related to the design and use of information systems
- Case studies looking at interface or interaction design and usability
A number of papers regarding interface design, evaluation and impact have been published at the premier IS journals in the past. Excellent conference submissions have also been considered for fast-track options at journals publishing HCI research.
We welcome submissions that fall within the above topical list. We also welcome papers that integrate brief demonstrations or interactive discussions of new HCI techniques, methods, or concepts into their AMCIS presentations.